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Peggy Karr Glass, Inc. |
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100 Washington Street |
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Randolph NJ 07869 |
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online@peggykarrglass.com |
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973.659.1200 phone |
973.659.1220 fax |
800.754.8585 toll free |
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About Us *
Hours *
Holiday/Shipping
Schedule *
Order Status *
Payment Policy *
Shipping Policies *
Damages &
Returns *
Refund Policy
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ABOUT US |
| Peggy Karr Glass is the world's premier
manufacturer of hand-decorated fused glass. We are proud to say that
we are true to our origins, and after twenty years in business, our glass
products are still handmade in our studios. Our entire team of
employees is dedicated to bringing you the best product, service and value
possible. Learn more about the handmade process at:
Peggy Karr Glass
Handmade Process. |
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| BUSINESS HOURS |
| Our customer service staff is available by
phone weekdays 9am - 5pm Eastern. Please don't hesitate to call us!
We'll be happy to guide you through any problems or ordering decisions. |
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HOLIDAY/SHIPPING SCHEDULE |
Peggy Karr Glass will be CLOSED FOR BUSINESS and there will be NO SHIPPING
on the following 2012 holidays: Friday through Sunday July 4-8 for Independence Day -
Monday, September 3 for Labor Day - Thursday and Friday November 22-23 for Thanksgiving -
Friday, December 21 through January 1 for our annual Christmas Week
Shutdown. We will be reopening on Wednesday, January 2, 2013. Shipping will resume Thursday January 3, 2013.
OUTLET STORE WILL BE OPEN during Shutdown Wed-Fri 10am-5pm and Sat 10am-4pm. |
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ORDER STATUS & SHIPPING POLICY |
| Peggy Karr Glass strives to ship all orders in
a timely manner. Most orders ship within 48 hours of purchase. However, due to the hand-made nature of our beautiful glassware and product
availability, please allow 1 - 3 weeks for delivery. We make every
effort to ensure the fastest possible delivery. Should you need your
items sooner, please check on the availability of the product by e-mailing
us at online@peggykarrglass.com
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| Peggy Karr Glass ships via UPS. We cannot
ship to PO Boxes. We are not shipping internationally at this time. |
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| When you place your order, you will receive a
confirmation e-mail with the details of your purchase. You will also
receive a second e-mail confirming the shipment of your order.
Tracking information will be included in that e-mail or an order update. |
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| If you still have questions regarding the
status of your order or tracking, please e-mail your name, and/or order confirmation number to
online@peggykarrglass.com . |
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| Please see detailed information below for
Damages & Returns,
Missing Product, Refused Shipments,
Undeliverable
Shipments, Order Cancellation,
Refund Policy. |
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| PAYMENT POLICY |
| We accept payment by VISA, Mastercard, Discover or AMEX
at this time as well as PayPal. Your order will be charged at time of shipment. |
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| DAMAGED ITEMS |
| If your shipment is damaged upon receipt, a
claim must be made within five business days. Please open your package
and inspect it upon receipt. If the package is damaged, please save
all packing materials and contact us as soon as possible. You will
receive instructions regarding disposition of the damaged items. As
soon as the claim is issued by us, a replacement shipment will be shipped to
you. Also see Returns and Refund Policy below. |
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| MISSING PRODUCT |
| All orders must be inspected for missing items
within 5 days of receipt. If your package is missing items, please
contact us immediately. After 5 days, we are not responsible for
missing items from order. |
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| REFUSED SHIPMENTS |
| Refused merchandise will be charged for the
freight charges both ways, unless you receive permission via e-mail to
refuse the shipment. |
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| UNDELIVERABLE
SHIPMENTS |
| Please make sure you enter your address
correctly as the label will be printed just as you enter your information.
Make sure you enter apartment numbers, suite numbers or any other details.
We are not responsible for incorrectly entered addresses. If you call
and change your address after the product has already shipped, you will be
responsible for a second shipping charge |
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| ORDER
CANCELLATIONS |
| If you would like to cancel your order, please
contact us immediately via e-mail at
online@peggykarrglass.com.
Orders will be cancelled if items have not been shipped. We cannot
accept order cancellations via phone due to the lack of paper trail.
This makes it easier for you and for our team to track all cancellations.
We will do our best to cancel your shipments, but if the order has shipped,
you will be responsible for all shipping costs. Our exact shipping
costs will be deducted from all orders, including free shipping and
discounted shipping orders. |
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| RETURNS AND
REFUND POLICY |
| Refunds will be applied to the original credit
card upon which the returned item was purchased. Refunds for returning
merchandise will not be processed until the returned items are received back
in our warehouse. Please note it can take up to 15 days for us to
refund your account upon receipt of your refund request. And,
depending upon when this refund takes place in the billing cycle of your
credit card, it may not appear until the month after your current billing
cycle. So, please allow for up to two billing cycles or 60 days for
your refund to show on your credit card statement. |
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Click on individual items for more info and larger views! I would just like to thank your personnel for their prompt sending of my order - I placed it last Thursday afternoon, and it arrived yesterday - perfectly! - in plenty of time for Saturday's 50th birthday party. The woman I placed the order with on the phone could not have been more accommodating - checking stock, reassuring me that it would be sent out ASAP- a friendly helpful voice that all too often is a rare find! It seems that your employees are just as lovely as your work! Please know that I will continue to keep you and your beautiful, unique pieces in mind for gift giving throughout the year. Wishing you a prosperous rest of the year. -- Carolyn A, Connecticut
Hello,
Received my Happy Birthday plate today. I wanted you to know that I just LOVE it !!! It was everything I wanted it to be. Thanks for your fast service and list of stores in my area to shop at for more plates. A very happy customer -- Paulette R, IL
Absolutely, Peggy Karr glass products are superior, beautifully made and well-priced. The website was very easy to use; shipping excellent; will certainly buy again. I shop almost entirely over the Internet, and this is one of the easiest, customer-friendly sites I've used -- Ann E, Michigan |
